Each member has a Membership and pass section in their client portal on 369.dev. It shows their pass and lets them manage their own membership, so most changes don't need you.
What members see
- Their membership's name, status and next renewal.
- A code with Show this code at the front desk, for checking in.
- Balance bars for visits, minutes or credits left, if the membership has them.
- Recent visits.
What members can do
Under Manage:
- Freeze membership: choose How long? (from 1 week to 3 months, or the range you set on the membership type) and confirm. The section then says Your membership is frozen. Freezes follow the limits you set on the membership type.
- Update card: change the card used for renewals. This option doesn't show while a payment is overdue (the payment banner handles that).
- Cancel membership: confirm to cancel, or choose Keep membership. Cancelling follows the rule on the membership type.
When a renewal payment fails
If a renewal can't be charged, the section shows a red banner with Update card and pay. While the membership is within the grace days you set, members can still check in. After that, the front desk follows your Failed payment rule.