# Memberships in the client portal

> See what members find in their client portal, from their pass and front-desk code to balances and recent visits, and how they freeze, update their card or cancel.

- Product: Workspace369
- Documentation version: 2026.3
- Section: Revenue
- Last updated: 2026-11-01
- Canonical source: https://docs.workspace369.com/v/2026.3/finance/memberships-in-the-client-portal/

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Each member has a **Membership and pass** section in their client portal on 369.dev. It shows their pass and lets them manage their own membership, so most changes don't need you.

## What members see

- Their membership's name, status and next renewal.
- A code with **Show this code at the front desk**, for checking in.
- Balance bars for visits, minutes or credits left, if the membership has them.
- **Recent visits**.

## What members can do

Under **Manage**:

- **Freeze membership**: choose **How long?** (from 1 week to 3 months, or the range you set on the membership type) and confirm. The section then says **Your membership is frozen.** Freezes follow the limits you set on the membership type.
- **Update card**: change the card used for renewals. This option doesn't show while a payment is overdue (the payment banner handles that).
- **Cancel membership**: confirm to cancel, or choose **Keep membership**. Cancelling follows the rule on the membership type.

## When a renewal payment fails

If a renewal can't be charged, the section shows a red banner with **Update card and pay**. While the membership is within the grace days you set, members can still check in. After that, the front desk follows your **Failed payment** rule.

## Related

- [Create a membership plan](/v/2026.3/finance/create-a-membership-plan)