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Texts to that number from your workspace, automated or manual, are blocked. If you try to message them, the app says the contact opted out and must text START first.",{"type":17,"tag":103,"props":889,"children":890},{},[891,896],{"type":17,"tag":25,"props":892,"children":893},{},[894],{"type":22,"value":895},"START",{"type":22,"value":897},": START, UNSTOP or YES opts the number back in and lifts the block.",{"type":17,"tag":103,"props":899,"children":900},{},[901,906],{"type":17,"tag":25,"props":902,"children":903},{},[904],{"type":22,"value":905},"HELP",{"type":22,"value":907},": HELP and INFO are recognized and never block a number. The message arrives as a normal text in the Inbox.",{"type":17,"tag":103,"props":909,"children":910},{},[911,916],{"type":17,"tag":25,"props":912,"children":913},{},[914],{"type":22,"value":915},"Unclear replies",{"type":22,"value":917},": if a stop-type word appears inside an ordinary sentence, such as \"cancel my appointment\", automated texts to that number pause and the conversation is flagged for a person to review. Your team can still reply. START resumes automated texts.",{"type":17,"tag":18,"props":919,"children":920},{},[921,923,929],{"type":22,"value":922},"Opt-out handling and suppression lists start on Voyager, with A2P 10DLC tracking. See ",{"type":17,"tag":109,"props":924,"children":926},{"href":925},"\u002Fv\u002F2026.3\u002Fcommunication\u002Finbox-overview\u002F",[927],{"type":22,"value":928},"Inbox overview",{"type":22,"value":930}," for the conversation view.",{"type":17,"tag":62,"props":932,"children":934},{"id":933},"the-one-time-carrier-compliance-setup",[935],{"type":22,"value":936},"The one-time carrier compliance setup",{"type":17,"tag":18,"props":938,"children":939},{},[940],{"type":22,"value":941},"Claiming one or more dedicated SMS or voice numbers adds a one-time $50 carrier compliance setup on Voyager and above. The registration form notes that the brand tier is included in your $50 activation, with no extra charge. The registration is not available until this setup is paid.",{"type":17,"tag":62,"props":943,"children":945},{"id":944},"troubleshooting",[946],{"type":22,"value":947},"Troubleshooting",{"type":17,"tag":99,"props":949,"children":950},{},[951,961,976,986,996],{"type":17,"tag":103,"props":952,"children":953},{},[954,959],{"type":17,"tag":25,"props":955,"children":956},{},[957],{"type":22,"value":958},"The registration was refused when I submitted it.",{"type":22,"value":960}," Check your plan (Voyager or above) and that the $50 carrier compliance setup is paid.",{"type":17,"tag":103,"props":962,"children":963},{},[964,969,971,975],{"type":17,"tag":25,"props":965,"children":966},{},[967],{"type":22,"value":968},"I do not see SMS registration prompts.",{"type":22,"value":970}," Ask a workspace owner or admin for ",{"type":17,"tag":25,"props":972,"children":973},{},[974],{"type":22,"value":131},{"type":22,"value":116},{"type":17,"tag":103,"props":977,"children":978},{},[979,984],{"type":17,"tag":25,"props":980,"children":981},{},[982],{"type":22,"value":983},"The form says the website is required.",{"type":22,"value":985}," Enter a website URL, or a Facebook or Instagram business page URL.",{"type":17,"tag":103,"props":987,"children":988},{},[989,994],{"type":17,"tag":25,"props":990,"children":991},{},[992],{"type":22,"value":993},"A client asks you to stop texting them.",{"type":22,"value":995}," Stop right away. If they reply STOP, Workspace369 blocks further texts to them until they text START.",{"type":17,"tag":103,"props":997,"children":998},{},[999,1004],{"type":17,"tag":25,"props":1000,"children":1001},{},[1002],{"type":22,"value":1003},"A text will not send to a client.",{"type":22,"value":1005}," Check whether registration is approved and whether the client opted out.",{"title":7,"searchDepth":1007,"depth":1007,"links":1008},2,[1009,1010,1011,1012,1013,1014,1015,1016,1017,1018],{"id":64,"depth":1007,"text":67},{"id":94,"depth":1007,"text":97},{"id":148,"depth":1007,"text":151},{"id":332,"depth":1007,"text":335},{"id":538,"depth":1007,"text":541},{"id":763,"depth":1007,"text":766},{"id":799,"depth":1007,"text":802},{"id":866,"depth":1007,"text":869},{"id":933,"depth":1007,"text":936},{"id":944,"depth":1007,"text":947},"markdown","content:v:2026.3:communication:sms-registration-a2p-10dlc.md","content","v\u002F2026.3\u002Fcommunication\u002Fsms-registration-a2p-10dlc.md","v\u002F2026.3\u002Fcommunication\u002Fsms-registration-a2p-10dlc","md",1792811270329]