[{"data":1,"prerenderedAt":638},["ShallowReactive",2],{"doc:\u002Fv\u002F2026.3\u002Fai-connections\u002Ffix-ai-app-connection-problems":3},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"title":8,"description":9,"section":10,"version":11,"lastUpdated":12,"body":13,"_type":632,"_id":633,"_source":634,"_file":635,"_stem":636,"_extension":637},"\u002Fv\u002F2026.3\u002Fai-connections\u002Ffix-ai-app-connection-problems","ai-connections",false,"","Fix AI app connection problems","What each message on the Workspace369 sign-in page means when Claude, ChatGPT, Cursor or another AI app can't connect, and the one step that fixes it.","AI connections","2026.3","2026-11-02",{"type":14,"children":15,"toc":623},"root",[16,24,29,36,49,157,171,177,182,188,332,338,350,526,532,604,610],{"type":17,"tag":18,"props":19,"children":20},"element","p",{},[21],{"type":22,"value":23},"text","Most failed connections come down to four things: AI connections are still off in the workspace, the sign-in took longer than 10 minutes, the account has no password, or a send is waiting for your approval. Find the message you saw below.",{"type":17,"tag":18,"props":25,"children":26},{},[27],{"type":22,"value":28},"Almost every fix ends the same way: start the connection again from your AI app. The sign-in page can't be retried on its own, because each connection request can be used once.",{"type":17,"tag":30,"props":31,"children":33},"h2",{"id":32},"the-workspace-isnt-listed-or-the-page-says-ai-connections-are-off",[34],{"type":22,"value":35},"The workspace isn't listed, or the page says AI connections are off",{"type":17,"tag":18,"props":37,"children":38},{},[39,41,47],{"type":22,"value":40},"AI connections are off in every workspace until the account owner or an admin turns them on. Only workspaces where they are on appear under ",{"type":17,"tag":42,"props":43,"children":44},"strong",{},[45],{"type":22,"value":46},"Choose a workspace",{"type":22,"value":48},".",{"type":17,"tag":50,"props":51,"children":52},"ul",{},[53,105,120],{"type":17,"tag":54,"props":55,"children":56},"li",{},[57,62,64,69,71,76,78,83,85,89,91,96,98,103],{"type":17,"tag":42,"props":58,"children":59},{},[60],{"type":22,"value":61},"\"AI connections are off in this workspace\"",{"type":22,"value":63},", or the workspace shows the label ",{"type":17,"tag":42,"props":65,"children":66},{},[67],{"type":22,"value":68},"AI connections are off",{"type":22,"value":70},". 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Same fix: the owner of each workspace you want to connect turns on ",{"type":17,"tag":42,"props":116,"children":117},{},[118],{"type":22,"value":95},{"type":22,"value":48},{"type":17,"tag":54,"props":121,"children":122},{},[123,128,130,135,137,142,144,149,151,156],{"type":17,"tag":42,"props":124,"children":125},{},[126],{"type":22,"value":127},"\"Create your Workspace369 workspace\"",{"type":22,"value":129},". You chose ",{"type":17,"tag":42,"props":131,"children":132},{},[133],{"type":22,"value":134},"Continue with Google",{"type":22,"value":136},", and that Google account has no workspace yet. Choose ",{"type":17,"tag":42,"props":138,"children":139},{},[140],{"type":22,"value":141},"Start a free trial with this account",{"type":22,"value":143},", create the workspace in the new tab, turn on AI connections, then come back and choose ",{"type":17,"tag":42,"props":145,"children":146},{},[147],{"type":22,"value":148},"I’ve created my workspace",{"type":22,"value":150},". 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Start the connection again from your AI app.",{"type":17,"tag":30,"props":183,"children":185},{"id":184},"you-cant-sign-in",[186],{"type":22,"value":187},"You can't sign in",{"type":17,"tag":50,"props":189,"children":190},{},[191,214,224,240,256,272,282,292,302,312,322],{"type":17,"tag":54,"props":192,"children":193},{},[194,199,201,205,207,212],{"type":17,"tag":42,"props":195,"children":196},{},[197],{"type":22,"value":198},"You normally sign in with Apple.",{"type":22,"value":200}," The sign-in page offers Google or a Workspace369 email and password, not Apple. Choose a password first: in the Workspace369 app open ",{"type":17,"tag":42,"props":202,"children":203},{},[204],{"type":22,"value":75},{"type":22,"value":206},", then your account page, and choose ",{"type":17,"tag":42,"props":208,"children":209},{},[210],{"type":22,"value":211},"Reset password by email",{"type":22,"value":213},". 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If you are sent to a Google page instead, finish there and you come back to the sign-in page.",{"type":17,"tag":54,"props":257,"children":258},{},[259,264,265,270],{"type":17,"tag":42,"props":260,"children":261},{},[262],{"type":22,"value":263},"\"That code expired. Choose \"Send a new code\" to get another.\"",{"type":22,"value":249},{"type":17,"tag":42,"props":266,"children":267},{},[268],{"type":22,"value":269},"Send a new code",{"type":22,"value":271}," and enter the new one.",{"type":17,"tag":54,"props":273,"children":274},{},[275,280],{"type":17,"tag":42,"props":276,"children":277},{},[278],{"type":22,"value":279},"\"That verification code is not correct.\"",{"type":22,"value":281}," Check the code in the text message sent to your phone and enter it again.",{"type":17,"tag":54,"props":283,"children":284},{},[285,290],{"type":17,"tag":42,"props":286,"children":287},{},[288],{"type":22,"value":289},"\"This account requires two-factor authentication, but no second factor is enrolled.\"",{"type":22,"value":291}," Sign in to the Workspace369 app and finish setting up two-factor authentication, then connect again.",{"type":17,"tag":54,"props":293,"children":294},{},[295,300],{"type":17,"tag":42,"props":296,"children":297},{},[298],{"type":22,"value":299},"\"Too many attempts. 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