# Leads report

> See how many inquiries became wins, what they were worth, where leads drop out, why deals are won and lost, and which sources win most.

- Product: Workspace369
- Documentation version: 2026.3
- Section: Client work
- Last updated: 2026-11-01
- Canonical source: https://docs.workspace369.com/v/2026.3/core-workflows/leads-report/

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The Leads report shows how your inquiries turn into clients. See how many came in, how many you won and what they were worth, how fast you replied, where leads drop out, and why you win and lose. It's on Voyager and up.

## Who can see it

- You need permission to view clients. Staff limited to their own clients don't see the report, because it counts the whole workspace.
- On Cadet, the **Leads** card shows locked with the Voyager plan. Selecting it opens the upgrade details, not the report.
- Money shows only to people who can see prices. The owner and admins always can. Everyone else sees every count, and the sources are ranked by wins instead of money.
- The **Owner** filter and the **By owner** table are on Specialist and up.

## Open the report

1. Open **Reports**.
2. Under **Leads**, select **Leads**. Once you've won leads, the card shows how many and your win rate.
3. Choose a period: **Last 30 days**, **Last 90 days** or **This year**. **This year** starts on the first day of your fiscal year, which is January unless you've set another month.
4. If you run more than one pipeline, use the **Pipeline** filter to pick one. **All pipelines** is the default.

## Read the top of the page

A one-line summary sits above four figures, such as "12 inquiries became 3 wins worth $4,200."

- **Inquiries**: new requests in the period.
- **Won value**: what the leads won in the period are worth, in your workspace currency. If some deals are in other currencies, it says **+ other currencies**. They're not converted or added.
- **Win rate**: won leads out of all closed leads, won or lost.
- **First reply**: the median time to your first reply.

A figure shows **None** when there's nothing to count yet.

## Where leads drop out

**Where leads drop out** lists each lead stage with how many leads reached it or got past it, and the share of the stage before that got there.

This uses the history of stage moves, which starts on the day the pipeline board was turned on for your workspace. Moves before that aren't counted.

## Why leads are won and lost

- **Why leads are won** lists the won reasons picked when leads were marked won, with how many and what they were worth.
- **Why leads are lost** does the same for lost reasons.

Leads marked without a reason show as **No reason given**. To set up the reasons, see [Won and lost reasons](/v/2026.3/core-workflows/pipeline-board#won-and-lost-reasons).

## Sources

**Sources, ranked by money won** lists each lead source on the client or request, with **Inquiries**, **Won**, **Inquiry → won** and, for people who can see prices, **Won value**. Leads with no source show as **No source**.

**Inquiry → won** compares wins with inquiries on each row. **Win rate** compares wins with every closed lead.

On Specialist and up, **By owner** shows the same figures for each person. **Unassigned** means the lead has no owner.

## Export the report

Once the report has loaded, select **Export CSV**. On a phone, open the **More** menu first. The file is named like `leads_30d_2026-11-01.csv`.

Every section is in one table under one header row. The **Section** column says which part of the report a row comes from, starting with a **Summary** row. The columns are:

| Column | What it holds |
|---|---|
| Section | Summary, Where leads drop out, Why leads are won, Why leads are lost, Source or Owner |
| Name | The stage, reason, source or owner |
| Inquiries | New requests |
| Won | Leads won |
| Inquiry → won (%) | Wins out of inquiries |
| Won value | Money won, in your workspace currency |
| Reached | Leads that reached the stage |
| Of stage before (%) | The share of the stage before |
| Lost | Leads lost |
| Lost value | Money lost, in your workspace currency |
| Win rate (%) | Won out of all closed |
| First reply (minutes) | The median first reply |

The **Won value** and **Lost value** headers name the currency. For anyone who can't see prices, the file leaves both columns out.

## If something looks off

- **No leads yet in this period.** Nothing came in or closed. Pick a longer period, or select **Open pipeline** to go to the board.
- **The numbers didn't change right away.** The report can be up to 5 minutes old. Open it again a little later.
- **Where leads drop out is short.** Stage history only starts on the day the board was turned on.
- **A deal isn't in Won value.** It's in a different currency from your workspace, or the lead isn't marked won in this period.

## Related

- [Pipeline board and multiple pipelines](/v/2026.3/core-workflows/pipeline-board)
- [Requests and intake forms](/v/2026.3/core-workflows/requests-and-intake-forms)
- [Clients and CRM](/v/2026.3/core-workflows/clients-and-crm)